Refund policy

Every new account starts with a free 7-day trial with no card needed, so you can check that the service works for you before paying anything. This page says when we refund a payment and how to ask for it.

Card subscriptions, through Paddle

The card plan costs US$5 a month and renews every month until you cancel it. Paddle.com is the Merchant of Record for all our card orders, so card refunds are made through Paddle.

• Cancelling. You can cancel at any time. You keep access until the end of the month you have paid for and are not charged again. Cancelling does not refund the month you are in.
• When we refund. If a payment was made by mistake, such as a duplicate charge, or you were charged for a month in which the service did not work, ask within 14 days of the charge and we will refund it.
• How it comes back. Paddle returns the money, including any tax charged on it, to the card you paid with. Your bank may take several working days to show it.

Payments in taka, through SSLCommerz

A payment of BDT 650 through SSLCommerz, by bKash, Nagad, Rocket or card, buys 30 days. It is a one-off payment that never renews, so there is nothing to cancel.

• When we refund. If you paid by mistake, such as paying twice, or the service did not work during the days you paid for, ask within 7 days of paying and we will refund it.
• How it comes back. To the bKash, Nagad or Rocket account or the card you paid with, through SSLCommerz. How long it takes to arrive depends on your bank or wallet provider.

What the plan pays for

Your plan pays for Caudex Studio itself. Kaggle’s GPU and TPU hours are free and come from your own Kaggle account, so there is nothing to refund for them.

When paid time ends, nothing is deleted: the terms explain what you can still do.

How to ask

Write to us from the email address you sign in with (see Contact below). Say which payment it is, with its date, amount and the Paddle or SSLCommerz receipt or transaction number if you have it, and what went wrong. We answer every request and tell you when the refund has been sent.

For a card payment, you can also contact Paddle through the link in the receipt it emailed you.